Whether rides operate in the rain depends on how heavy the rain is. If rides are cancelled due to strong winds, heavy rain, snow or similar conditions, you can choose a full refund, a change of date and time, or a different plan. If you arrive late, your ride may be shortened by the amount of time you are late. If you are so late that the delay is approximately as long as the booked ride and the ride cannot take place, it is treated as a same-day cancellation with a 100% cancellation fee. If a rickshaw cannot be provided, we will offer an alternative rickshaw arrangement, a change of date and time, or a full refund.