Frequently Asked Questions.

Opening hours are 8:00–22:00; regular returns are due by 18:00. Inquiries and cancellation messages are checked from 8:00–18:00.

1-7-8 Kaminarimon, Taito-ku, Tokyo 111-0034. About 2 minutes from Tawaramachi Station Exit 3, about 4 minutes from Toei Asakusa Station Exit A1, and about 4 minutes from Tsukuba Express Asakusa Station Exit A1.

You can apply online on the same day up to exactly 30 minutes before your scheduled arrival. Each plan’s opening hours and service dates still apply. Walk-ins may not be accommodated depending on conditions at the shop. Advance booking is required for visits from 8:00–9:00 and 18:00–22:00.

Hair styling for women is provided in store and takes about 10 minutes. It is free with advance booking and advance payment; if available, it may be added on the day for ¥1,100 (tax included). Men are not eligible. One basic hair accessory is free, separate from paid options.

From ¥4,400 (tax included), for children 80–140 cm tall. There is no age restriction. Children in elementary school or younger must be accompanied by a parent or guardian.

The Group Plan is for 3–19 guests, from ¥4,950 per person (tax included), and may be booked on the day. The Large Group Plan applies from 20 guests, from ¥3,300 per person (tax included), with advance payment.

The set starts at ¥11,000 (tax included) and includes kimono rental, the tea ceremony, matcha and wagashi. The ceremony itself takes about 30 minutes; the whole experience including kimono dressing takes about 60 minutes. The tea ceremony cannot be booked separately.

Japanese-style makeup can be booked on its own, from ¥6,600 (tax included), for about 20 minutes. Base, eye and lip makeup are included. Kimono rental and hair styling are not included.

Photo shoots start at ¥16,500 (tax included), with 30 minutes of shooting. Kimono rental is not included in the photo-only price. About 50–70 photos are delivered for a 30-minute photo shoot. Photos are delivered within 2 weeks of the shoot. Download from Google Drive / Receive on an SD card

Add ¥2,200 per guest (tax included) to the selected kimono plan. Return by 22:00; the regular ¥1,100 hourly late fee does not apply through 22:00. The Standard total starts at ¥7,700.

Regular return is by 18:00; Night return is by 22:00. A regular extension from 18:00 to 22:00 costs ¥1,100 per garment per hour (tax included). When you contact us and next-day return is accepted, a regular plan adds ¥6,600 per garment (tax included): 18:00–22:00 extension, ¥1,100 × 4 hours = ¥4,400, plus ¥2,200 for next-day return. Return by 10:00 the next morning. For the Night Plan, the add-ons total ¥4,400 per person/garment: ¥2,200 for Night plus ¥2,200 for next-day return (tax included). If Night is already charged, add only ¥2,200. Return by 10:00 the next morning. Apply for an extension or next-day return by 17:00 that day. Staff approval is required; next-day return also requires advance payment. Apply by phone, LINE, WhatsApp or at the shop.

If 30 minutes have elapsed since the booking time without contact from you, the reservation is treated as a no-show and 100% of the booking price is charged.

A cancellation takes effect when the store checks your call or message between 8:00 and 18:00. Bookings through external sites follow that site’s rules and procedures.

Advance payment is available by bank transfer or PayPal. At the shop, we accept cash, credit cards, PayPal, PayPay, WeChat Pay and Alipay. Check the payment methods and tax-inclusive total currently offered in the booking form. PayPal reservations are confirmed only after payment completion, amount, currency and recipient are verified; returning from PayPal alone does not confirm a reservation. Bank transfer details are shown on the application receipt and reservation status screens. Please wait for the payment deadline provided individually by the shop before making a transfer. The reservation is confirmed after the shop verifies the actual deposit. Transfer fees are paid by the customer. The Large Group Plan for 20 or more guests requires advance payment. Prior approval by the shop is not required. Other inquiries receive individual guidance from the shop.

Ordinary luggage other than valuables is stored free. Oversized items that do not fit the normal storage space cost ¥1,100 per item (tax included), from kimono check-in until return. No advance booking is needed. Valuables and overnight luggage cannot be stored.

Japanese and English are always available; Vietnamese is available when a Vietnamese-speaking staff member is present.

We operate in ordinary rain. If the store determines that severe weather or other circumstances prevent us from providing the service, we will advise you individually about rescheduling or a refund. The normal cancellation policy applies to cancellations for personal reasons.

Minor stains from normal use are free of charge. No insurance scheme is provided. If difficult-to-remove stains, tears, damage, loss, or similar issues require repairs, specialist cleaning, or replacement, you will be charged the actual cost. There is no fixed compensation fee. Please do not wash or repair items yourself; always contact the store.

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