LEGAL NOTICE / Official English website

Specified Commercial Transactions Disclosure.

Reference translation of seller, pricing, payment, service timing, cancellation, and change information.

This is a reference translation. The Japanese version is the official text.

SELLER

Seller

PAYMENT

You can normally choose advance payment or payment at the store.

ADVANCE

Advance payment

  • PayPal
  • Credit card
  • PayPay
  • Bank transfer

IN STORE

Payment at the store

  • Cash
  • PayPal
  • Credit card
  • PayPay
  • WeChat Pay
  • Alipay

When payment is due

Online advance payment
During the booking process
Bank transfer
When receipt of funds is confirmed
Payment at the store
On the date of use

Bank transfer

  • Transfer details and the deadline are provided individually after a booking request.
  • The booking is confirmed when payment is received.
  • The customer is responsible for transfer fees.
  • Bank account details are not published on this site.

The Large Group Plan for 20 or more guests requires advance payment.

The customer is responsible for bank-transfer fees.

TERMS

Cancellation Fees

5 or more days before the date of use
Free
4 days before the date of use
30% of the booking price
From 3 days before through the day before
50% of the booking price
On the day
100% of the booking price
No-show
100% of the booking price

Once 30 minutes have elapsed since the scheduled booking time, the booking will be treated as a no-show.

Cancellation-related calls and messages are accepted from 8:00 to 22:00. General inquiry hours are 8:00–18:00.

Booking Changes

Date or time change
Fee applies
Increase in number of guests
Free
Decrease in number of guests
Fee applies
Plan change
Free

ADDITIONAL FEES

Additional charges

With advance notice
Return may be extended until 22:00 with advance notice
18:00–22:00
¥1,100 for 1 kimono per 1-hour period (tax included)
Next-day return
¥2,200 (tax included) / By 10:00 the following morning
Oversized luggage
¥1,100 for 1 large item (tax included)

If difficult-to-remove stains, tears, damage, loss, or similar issues require repairs, specialist cleaning, or replacement, you will be charged the actual cost. There is no fixed compensation fee. Please do not wash or repair items yourself; always contact the store.

The email contact for privacy requests is published only in the Privacy Policy. Bank-account details are not published.